I have been paying off my student loan since the 2010 during the month-to-month instalments in excess of ?2 hundred thru PAYE, the balance continues to grow and attract charge was ballooning
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The issue seems to have began while i altered services when you look at the 2012. Three years later on, I discovered one to none regarding my personal payments ended up being placed on my personal account.
HMRC insisted it absolutely was an issue having SLC. I delivered five years’ value of payslips so you’re able to SLC double (they lost the original parcel) and you may, after 1 year, ?a dozen,366 was subtracted away from my personal debt. That don’t include the cumulative attention fees. SLC insisted I was accountable for these types of as they was indeed used on a keen wrongly expensive harmony.
That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London area
SLC enacted myself to HMRC, which promised an unexpected research. It seems that when you altered services their federal insurance rates matter try blended that have an effective stranger’s, so money had been sitting into the limbo getting 9 ages that have attention racking up into the equilibrium you to definitely, but for the latest mistake, need to have been paid down. What is actually really stunning is that SLC and you may HMRC attempted to offload your onto both to your six ages that you’ve made an effort to eliminate the issue, and you can action was only pulled once i got on it.
I have and install a great ?400 redress commission, and put steps in place to avoid a reoccurrence in the topic.” SLC, and this failed to offer a remark, has at the same time decided which you are obligated to pay ?1,800, but keeps but really to describe whether this may involve the newest unfairly used interest. Needless to say, need the unsubstantiated sum created from. Your plight is troubling adequate when it is a-one-regarding. However, other graduates keeps complained for me that they’re being recharged to own expenses they’ve got already paid off, otherwise banned regarding examining its balance.
Londoner Le received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.
“By September the payments were still being deducted, and SLC claimed that a ‘mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”
HMRC states: “I apologise and also have updated our very own ideas to help you echo the fresh new pupil financing payments made to day
“In my own latest name with SLC, it said this may perhaps not promote any further factual statements about this mysterious financing which all this may would is notify HMRC again, however, this should use to a few months. HMRC says it has never heard off SLC. Therefore I am trapped from inside the a bureaucratic nightmare which includes, thus far, pricing me ?2,100 which i can also be ill pay for.”
Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.